Frequently Asked Questions
Find answers about GLAMU products, orders, delivery, payments, and returns. If you need any further assistance, our customer care team will be happy to help.
About GLAMU
What is GLAMU?
What is GLAMU?
GLAMU is an online beauty and wellness store offering carefully selected products for the face, hair, body, nails, health, and home. Our goal is to help you create a self-care routine that supports both your appearance and well-being.
Are GLAMU products authentic?
Are GLAMU products authentic?
Yes. We source our products from trusted manufacturers, authorised distributors, and reliable suppliers. We are committed to offering genuine, high-quality products from established beauty and wellness brands.
Where can I find the product ingredients?
Where can I find the product ingredients?
Where available, the ingredient list is provided on the product page or packaging. Manufacturers may occasionally update their formulas, so always check the packaging for the most accurate information, especially if you have allergies or sensitive skin.
Choosing and Using Products
How do I choose the right product?
How do I choose the right product?
Start by identifying your skin or hair type and your main concern. You can then browse the relevant categories and review the descriptions, key ingredients, and directions on each product page.
If you are unsure, contact our customer care team. We will be happy to help you compare suitable options.
Can GLAMU help me build a skincare or haircare routine?
Can GLAMU help me build a skincare or haircare routine?
Yes. Tell us about your skin or hair type, main concerns, current routine, and any ingredients you prefer to use or avoid. We can help you select suitable products and arrange them into a practical routine.
Our recommendations are general and do not replace professional medical advice.
Should I perform a patch test before using a new product?
Should I perform a patch test before using a new product?
Yes, especially if you have sensitive or reactive skin. Apply a small amount to a discreet area and monitor your skin before using the product more widely.
Stop using the product if irritation occurs. Seek medical advice if the reaction is severe or does not improve.
Are the products suitable during pregnancy or breastfeeding?
Are the products suitable during pregnancy or breastfeeding?
Suitability depends on the product and its ingredients. If you are pregnant, breastfeeding, taking medication, or managing a health condition, consult a doctor or pharmacist before using supplements or products containing active ingredients.
Are all GLAMU products vegan, natural, or cruelty-free?
Are all GLAMU products vegan, natural, or cruelty-free?
Not necessarily. These characteristics vary by brand and product. When confirmed by the manufacturer, the relevant information may be included on the product page.
Orders and Payments
How do I place an order?
How do I place an order?
Choose your products, select any required size or variation, and add them to your cart. Proceed to checkout and enter your delivery and payment details.
Your order is confirmed once you receive an order confirmation email.
Can I change or cancel my order?
Can I change or cancel my order?
Contact us as soon as possible. We may be able to update or cancel your order before it has been prepared or handed over to the courier.
Once processing or shipping has begun, changes may no longer be possible.
Can I change my delivery address after ordering?
Can I change my delivery address after ordering?
Please contact us immediately. If the parcel has not yet been dispatched, we will do our best to update the address.
Once the parcel has been handed over to the courier, an address change may no longer be possible.
Which payment methods do you accept?
Which payment methods do you accept?
Available payment methods are displayed at checkout and may vary depending on your country, currency, and order details.
All payments must be successfully authorised before an order can be processed.
Why is my discount code not working?
Why is my discount code not working?
Make sure the code is still valid, has been entered correctly, and applies to the products in your cart. Some codes may have a minimum order value or may not apply to sale items, selected brands, or other promotions.
If the code still does not work, contact us before completing your order.
How can I receive a discount on my first order?
How can I receive a discount on my first order?
Subscribe to the GLAMU newsletter to receive 10% off your first order, subject to the promotion’s conditions.
Delivery
Where does GLAMU deliver?
Where does GLAMU deliver?
The GLAMU team will send products to any corner of the world for You. Delivery costs depend on the selected location where you want the products to be delivered, as well as the shipping method chosen.
- Delivery via DPD Courier (to EU countries)
Delivery using DPD courier services is available only to countries within the European Union. The delivery cost is €9 (price may vary based on the weight of the package). The delivery time to EU countries is 3-9 working days. For shipments to Latvia and Estonia, the delivery time is 2-3 working days.
- Delivery via DHL Courier (to any country in the world)
Fast delivery within 1-5 days using DHL courier services is available to all countries. The delivery cost is €19 (price may vary based on the weight of the package).
- Delivery via UPS Courier (to any country in the world)
Fast delivery within 1-5 days using UPS courier services is available to all countries. The delivery cost is €19 (price may vary based on the weight of the package).
- Delivery via DHL Global Forward Mail (to any country)
DHL Global Forward Mail allows products to be delivered to all foreign countries. The delivery time depends on the chosen country where you want to receive the products. For shipments to EU countries, the shipping period is from 7 to 14 working days after payment is received. For shipments to other foreign countries, the delivery period is from 7 to 25 working days. Shipping costs to all countries worldwide depend on the destination and the weight of the package. All shipments are sent as registered, priority mail. Once your shipment is sent, we will provide you with a 13-digit tracking code. You can always track your shipment by entering this code at the following link: DHL Tracking
Note:
Orders are accepted 7 days a week but are processed only on business days.
Reminder:
- Shipments sent to countries outside the European Union must be declared. This requires providing information about the contents and value of the shipment.
- Shipments sent to countries outside the European Union are subject to customs clearance. This is done by providing documents that confirm the purchase of goods and other necessary documents specified in the customs declaration. The customs fee depends on the value of the goods and the tax rate of that country.
- During the holiday season, delivery times may be longer than usual.
Reminder:
If you are away when your shipment is being delivered, the courier can leave it with any family member or person present at the address you provided. If you notice that the package is damaged or shows any defects upon receipt, please check the contents in front of the employee immediately. If the contents of the package are damaged, you must report this damage to the employee, who will confirm the damage to the package contents. If you do not register this damage, you will not be able to claim a refund for the package that was damaged by third parties and not due to the fault of UAB "Target Group."
If you have any further questions, feel free to contact us at support@glamu.shop or call us at +37068683999
How much does delivery cost?
How much does delivery cost?
Delivery charges depend on the destination, parcel size, weight, and selected delivery method. The exact cost is displayed at checkout before payment.
Do you offer free delivery?
Do you offer free delivery?
Yes. Free delivery is available on qualifying orders from €49. Country-specific conditions or exclusions may apply and will be displayed at checkout.
How long does delivery take?
How long does delivery take?
Delivery time depends on the destination and selected shipping method. The estimated timeframe begins after the parcel has been dispatched.
Courier delays, public holidays, customs procedures, and incorrect delivery information may affect delivery times.
How can I track my order?
How can I track my order?
Once your order has been dispatched, you will normally receive a shipping confirmation with a tracking number or link.
It may take several hours for the first tracking update to appear.
What should I do if my parcel is marked as delivered but I cannot find it?
What should I do if my parcel is marked as delivered but I cannot find it?
Check around the delivery location and ask household members, neighbours, reception staff, or the selected pickup point.
If you still cannot locate the parcel, contact us promptly with your order number so we can request an investigation.
Will I have to pay customs charges?
Will I have to pay customs charges?
Orders delivered within the European Union generally do not require import customs clearance.
For deliveries outside the EU, local customs duties, import taxes, or handling charges may apply. These charges are determined by the destination country and are normally the recipient’s responsibility.
Returns and Refunds
Can I return a product?
Can I return a product?
Eligible products may be returned within 14 days of delivery. The product must remain unused, unopened, undamaged, and in its original saleable packaging.
Please contact us before returning anything so we can provide the correct instructions.
Which products cannot be returned?
Which products cannot be returned?
For hygiene and health-protection reasons, opened or unsealed cosmetics, personal-care products, supplements, and other hygiene-sensitive goods cannot normally be returned unless they are faulty.
How do I request a return?
How do I request a return?
Contact us and provide your order number, the product you wish to return, and the reason for the return. If the item is damaged, faulty, or incorrect, please also include clear photographs.
Do not send a return before receiving instructions from our team.
When will I receive my refund?
When will I receive my refund?
Once the returned item has been received and inspected, an approved refund will be issued to the original payment method.
Your bank or payment provider may require additional business days to display the funds in your account.
What should I do if I receive a damaged, incorrect, or incomplete order?
What should I do if I receive a damaged, incorrect, or incomplete order?
Contact us as soon as possible with your order number and clear photographs of the product, parcel, internal packaging, and shipping label.
Please keep the product and all packaging until our team has reviewed the situation.
Customer Care
How can I contact GLAMU?
How can I contact GLAMU?
Email: info@glamu.com
Phone: +370 686 83999
Address: Olandu str. 19-1, Vilnius, Lithuania
Working hours: Monday–Friday, 9:30–17:00
When contacting us about an existing purchase, please include your order number so we can assist you more quickly.
